Terms & Conditions

Last updated: 4th Of December 2024

 

Welcome to BlueFlowTravel.com! These Terms and Conditions outline the essential guidelines for booking, payments, cancellations, and other key aspects of your experience with us. By making a booking, you agree to the terms listed below, which are designed to ensure a smooth and enjoyable experience for all our guests.

Please read through each section carefully, and don’t hesitate to reach out if you have any questions. We’re here to make your trip as memorable and hassle-free as possible!

 

1. Booking & Payment Terms

To provide a seamless booking experience, we have outlined our payment and booking terms below. This section explains how bookings are confirmed, the accepted payment methods, and important information regarding payments and currency. Please review these terms carefully to understand the booking process and payment requirements.

How to Book:

We have created a detailed guide on our website to help you through the booking process.

Booking Confirmation:

After filling in the checkout details and confirming payment, you will receive a confirmation email within minutes, which includes vouchers for each service booked. While the confirmation is typically instant, some delays may occur due to technical reasons. If you do not receive the confirmation email (e.g., due to a typo in your email address or technical issues on our end), please contact us as soon as possible to resolve the issue.

Time Format:

Please note that all times mentioned in our communication and vouchers are in the 24-hour format.

Payment Methods:

Payments are accepted via credit card only, processed securely through Stripe.

Deposit & Full Payment:

Full payment is required at the time of booking. We do not accept deposits.

Currency:

All payments will be processed in Thai baht. Please note that we are not responsible for any additional charges incurred due to currency conversion.

 

2. Cancellations & Refund Policy

You’ll find below the main points of our cancellation policy. For full details on cancellations and refunds, please refer to our dedicated Cancellation Policy page.

Group Tour Cancellation:

  • More than 30 Days Prior: Cancellations made more than 30 days before the tour date are eligible for a full refund.
  • 15 Days to 48 Hours Prior: Cancellations made between 15 days and 48 hours prior to the tour date are eligible for a 50% refund.
  • Less than 48 Hours Prior: Cancellations made less than 48 hours before the tour date are non-refundable.

Private Tour Cancellation:

  • More than 30 Days Prior: Cancellations made more than 30 days before the tour date are eligible for a full refund.
  • 15 Days to 72 Hours Prior: Cancellations made between 15 days and 72 hours prior to the tour date are eligible for a 50% refund.
  • Less than 72 Hours Prior: Cancellations made less than 72 hours before the tour date are non-refundable.

Hotels and Transfers (Ferry and Speedboat Transfers):

  • More than 30 Days Prior: Cancellations made more than 30 days before the tour date are eligible for a full refund.
  • 15 Days to 48 Hours Prior: Cancellations made between 15 days and 48 hours prior to the tour date are eligible for a 50% refund.
  • Less than 48 Hours Prior: Cancellations made less than 48 hours before the tour date are non-refundable.

Peak Period Cancellation Policy (Group and Private Tours):

For bookings made between 15th December to 15th January (Christmas and New Year peak period) or 12th to 16th April (Thai New Year/Songkran), the following cancellation policy applies for both group and private tours:

For full details on cancellations and refunds, please refer to our dedicated Cancellation Policy page.

 

3. Changes to Bookings

For details on modifying bookings, please refer to our dedicated Cancellation Policy page, which includes:

  • Advance Notice for Change Requests: Guidelines on the required notice period for any change requests.
  • Amendments by the Customer: Information on how customers may modify their bookings, such as changing dates or adding services, and any applicable deadlines.
  • Fees for Changes: Details on any fees associated with modifying a booking.
  • Modification by Company: Our right to adjust tour itineraries due to unforeseen circumstances, with a commitment to notify customers of any changes.

Unforeseen Closures of National Parks

Occasionally, national parks such as Maya Bay or Bamboo Island may close unexpectedly due to environmental protection measures or other considerations, sometimes without prior notice. These closures are beyond our control, and access may be restricted by authorities pulling a red flag to indicate no entry. In such cases, we will adjust the tour itinerary as best as possible but cannot guarantee access to these sites or issue refunds solely due to park closures.

 

4. Tour-Specific Terms

Private Tour Flexibility

As a private tour, you have the flexibility to choose how long to stay at each location within the overall scheduled duration. Please note the following guidelines:

  • Time Limit per Location: A maximum of 3 hours is allowed at any single location to ensure the full itinerary can be completed within the scheduled time.
  • Managing Time: Spending extended time at one location may require skipping or shortening time at another location, based on your preferences.
  • Return Time Restriction: All private tours must return no later than 7:30 PM to ensure the safety and scheduling of our staff and equipment. Late returns are not permitted.

Pricing Errors

If a tour price is mistakenly listed as 0, the booking is considered invalid and will not be confirmed, even if a confirmation email is sent. We will reach out to address any pricing discrepancies.

 

5. Liability & Insurance

Assumption of Risk:

Our tours may involve activities with inherent risks, such as snorkeling, hiking, and other adventure-based experiences. By participating in our tours, customers acknowledge these risks and agree to take part at their own discretion and responsibility.

Liability Limitation:

We are not liable for any injuries, accidents, or loss of personal belongings occurring during the tour or resulting from third-party services (e.g., local transport providers or activity operators). While we work with trusted partners, we cannot guarantee complete control over third-party services.

Insurance Requirements:

We strongly recommend that all customers purchase comprehensive travel insurance that includes coverage for medical expenses, personal liability, and cancellations. This ensures added protection in case of unforeseen incidents..

 

6. Customer’s Responsibility

6.1 Health, Fitness & Safety

For a safe and enjoyable experience, it’s essential to consider your health, fitness, and ability to comply with safety guidelines. Our tours may include physically demanding activities, so we ask all participants to ensure they meet the necessary health and fitness requirements. Please review the following guidelines to understand your responsibilities and our commitment to your safety.

  • Health Requirements: Certain tours may require specific health conditions or fitness levels. Customers should assess their physical abilities before booking and consult their physician if necessary. It is the customer’s responsibility to inform us of any medical conditions that may impact their participation. Please note that pregnant women and infants are not permitted on group tours. For private tours, pregnant participants will be required to sign a waiver, releasing us and our partners from any liability related to health issues that may arise.
  • Health Restrictions: Customers over the age of 65, those with pre-existing health conditions, or those requiring a wheelchair may be refused participation if the activity is assessed to pose significant risks to their safety or if the activity cannot accommodate such needs.
  • Safety Compliance: For safety reasons, customers must comply with all safety instructions provided by our guides and local operators. Failure to follow these guidelines may result in termination of participation in the activity, without refund.
  • Right to Refuse Participation: We reserve the right to refuse service or participation if we believe a customer’s health or behavior poses a risk to themselves or others, or if they have not followed the requirements listed above.

6.2 Code of Conduct

  • Respect for Local Culture: We encourage all customers to respect Thai customs, etiquette, and environmental practices. Please dress appropriately, act respectfully, and avoid any behavior that may harm the local culture or surroundings.
  • Tour Conduct:Customers are expected to act responsibly during the tour, including refraining from littering, causing disturbances, or engaging in disrespectful behavior, especially during group tours. Please follow environmental guidelines, such as, but not limited to, not feeding national park animals (such as fish and monkeys), as this is against the law. Additionally, avoid stepping on corals and be cautious around rocks, as coral formations on them can be sharp. We reserve the right to end participation without a refund if these expectations are not met.

6.3 Reviewing Important Information

It is the responsibility of each customer to carefully read and understand all information on our website, including details about bookings, policies, and tour descriptions. Blueflowtravel.com cannot be held responsible for any issues arising from a failure to review this information.

 

7. Complaints & Disputes

Complaints:

We are dedicated to ensuring your satisfaction. If any issues arise during your experience, please inform us at our office as soon as possible for a prompt response. You may also submit complaints via the contact details provided on our website, though please note that it may be more complicated to address issues by email than in person. Ideally, complaints should be submitted within 24 hours of your tour.

Dispute Resolution:

In the unlikely event of a dispute, we aim to resolve matters amicably through negotiation or mediation. If required, we will proceed in accordance with applicable Thai law.

 

8. Privacy & Data Protection

Data Use:

Customer data is collected solely for booking, customer support, and communication purposes. We are committed to using this data responsibly and securely.

Compliance:

We adhere to GDPR and other data protection regulations relevant to the EU, US, and other regions to ensure that customer information is processed in line with privacy standards.

For more specific details, please refer to our full Privacy Policy page.

 

9. Intellectual Property

All content on our website, Blueflowtravel.com (BLUE FLOW CO., LTD), including text, images, and branding, is the property of BLUE FLOW CO., LTD, unless otherwise stated. If stated otherwise, the images or content are the property of the company who provided them. This content is protected by intellectual property laws, and any unauthorized use, reproduction, or distribution is strictly prohibited without our prior consent.

 

10. Contact Information

How to Reach Us:

Email: bookings@blueflowtravel.com
Phone: +66 1234 5678 (Available Monday to Sunday, 9 AM to 5 PM GMT+7)


 

Thank you for choosing Blue Flow Travel for your Thailand adventure.

If you have any questions or need further details, please Contact us or visit our F.A.Q.